Privacy Policy

Introduction & Commitment

399ba Welcome. When you register on our platform or use our services, you share certain information with us. You have the right to know how that information is handled. In this Privacy Policy, we explain everything with complete transparency.

Our Privacy Policy is built with user trust and security as the top priority. 399ba Your personal information is never sold to third parties. All our data processes are conducted in accordance with international data protection standards.

What Information We Collect

399ba Data is collected in two ways — information you provide directly, and technical data collected automatically.

Information you provide directly:

• Name, date of birth, and gender
• Email Address & Mobile Number
• Bank or mobile banking account details (for payment purposes)
• Copy of national ID or passport for identity verification
• Address & Location Information

Automatically collected data:

• IP Address & Device Type
• Browser information and operating system
• Site entry time, session duration, and pages visited
• Transaction history & gaming activity
• Data Collected via Cookies & Tracking Technologies

How Your Information Is Used

399ba Your information is used only for lawful and specific purposes. No data is ever used for excessive or unrelated reasons.

Who Your Information Is Shared With

399ba Your data is never sold. However, in certain circumstances, limited information may be shared with trusted third parties to deliver our services:

• Payment Service Providers: bKash, Nagad, Rocket, and others — used solely to process transactions.
• KYC Verification Provider: With regulator-approved bodies to verify identity.
• Technology Service Providers: Cloud hosting, cybersecurity, and analytics providers.
• Law Enforcement Agencies: Where required by a court order or legal obligation.
• Fraud Prevention Agencies: Where money laundering or fraud is suspected.

All third-party providers are bound by strict confidentiality agreements with us. They receive only the data required for their specific tasks — not the full dataset.

Data Protection Methods

399ba Industry-leading security measures are used to protect your information. Our security framework operates across multiple layers:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Encrypted Database: Stored data is protected with advanced encryption algorithms.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Advanced measures to protect against external attacks.
• Regular Security Audits: Periodic reviews conducted by external experts.
• Access Controls: Only authorized staff may access personal information.

Cookies & Tracking

399ba Cookies and similar technologies are used on the website and app to support site functionality and improve your experience.

• Essential Cookies: Required for login sessions, security, and core site functionality. These cannot be disabled.
• Performance Cookies: To analyze site performance and usage patterns.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand user behavior for service improvement.

You can disable non-essential cookies through your browser settings. Please note that doing so may affect certain features of the site.

Data Retention Period

399ba Your data is not retained longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For as long as the account is active, and for 5 years after closure.
• Transaction records: A minimum of 7 years as required by legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Log Files & Technical Data: Up to 1 year.
• Marketing Consent: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to an individual.

Your Rights

399ba Under our Privacy Policy, you have the following rights. To exercise any of them, please reach out to our support team.

• Right to Know You may request to see what information we hold about you.
• Right to rectification You can request correction of any inaccurate or outdated information.
• Right to Erasure Where no legal obligation applies, you may request that your data be deleted.
• Right to Restrict Processing In certain circumstances, you can request that processing of your data be restricted.
• Right to Data Portability You may request a copy of your data in a machine-readable format.
• Right to Object You can object to marketing or certain types of data processing.

International Data Transfers

399ba We use global infrastructure. In some cases, your data may be stored on servers outside Bangladesh. In such cases, we ensure that:

• The recipient country has adequate data protection laws in place.
• An international data protection agreement has been signed with the third-party provider.
• Data in transit is sent in encrypted form.
• Only the minimum necessary data is shared externally.

Policy Changes

399ba This privacy policy may be updated from time to time. In the event of any significant changes, we will:

• We will notify registered users by email.
• A clear notification will be displayed on the platform.
• The "Last Updated" date at the top of the page will always reflect the latest version.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.